Jorvea

Jorvea Help Center

Need help with account access, messaging, reels, privacy settings, update issues, or moderation concerns? Our support team is available through email and form-based issue reporting.

Common support topics

  • Account login, verification, and password reset
  • Blocked chats, direct message permissions, and privacy options
  • Reel upload failures, playback quality, and share links
  • Profile counts, follow state issues, and notification delays
  • Forced update and app installation problems

How to get faster resolution

  • Share your Jorvea username or user ID
  • Include device model, Android version, and app version
  • Describe exact steps to reproduce the issue
  • Attach screenshots if UI/flow related
  • Mention error text exactly as shown

How to create a Jorvea account

  1. Install the latest Jorvea app from the Download page.
  2. Open app, tap Sign Up, and enter your email or phone details.
  3. Create a strong password and verify your account.
  4. Set username, profile picture, and short bio.
  5. Choose your interests to personalize your feed and recommendations.

How to create a reel

  1. Tap the Create button and choose Reel.
  2. Record directly or upload a video from your gallery.
  3. Add caption, hashtags, and an engaging first frame/thumbnail.
  4. Review privacy options before publishing.
  5. Post during active audience hours and share to chat/profile for reach.

How to rank better on Jorvea

  • Hook viewers in the first 1-2 seconds with clear value or curiosity.
  • Keep reels concise and high quality with stable visuals/audio.
  • Use relevant captions and hashtags instead of keyword stuffing.
  • Post consistently and monitor what format drives more watch time.
  • Respond to comments quickly to increase engagement momentum.
  • Avoid recycled low-quality uploads and policy-risk content.

Monetization and earning guidance

Monetization eligibility can depend on account status, policy compliance, audience quality, and feature availability. Keep your profile authentic, post original content consistently, and avoid spam-like behavior to improve eligibility over time.

  • Focus on retention, repeat viewers, and healthy engagement rates.
  • Publish in a clear niche to build audience trust.
  • Maintain policy-safe content to avoid monetization restrictions.
  • Track analytics trends and repeat top-performing formats.

For full creator earning policy, disqualification rules, and appeal steps, visit the dedicated Earning page.

Open Earning Policy

Account recovery guidance

  • Use the reset flow from sign-in if you forgot your password.
  • Check spam folder for verification or reset messages.
  • Ensure your app is updated before retrying login.
  • Contact support with device and account details if issue persists.

Support channels

Primary support: support@jorvea.tech

System notifications: no-reply@jorvea.tech

Typical response window: 24 to 48 hours.